Terms and Conditions

TERMS AND CONDITIONS

Access to this Site is given to you by us on these conditions as amended from time to time. By proceeding beyond this page you acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this Site you expressly agree to be bound by these Terms and Conditions. We reserve the right to amend these Terms and Conditions from time to time with immediate effect. Your continued use of this Site after any amendment whether or not you receive express notice of the amendment constitutes an agreement by you to abide to be bound by these Terms and Conditions, as so amended.

GENERAL

The products and services displayed on this Site are available for purchase.  We are obliged to deliver only to the address which you have specified and we will not be liable for any loss or damage which occurs because you are unable to take delivery at the place specified.

TERMINATION

We reserve the right to withdraw your capacity to purchase products and services from Cloth at any time without notice. Termination in these circumstances will take effect after our obligations to supply and deliver the products and your obligations to pay for and accept the product has been completed in accord with the remainder of these terms and conditions.

COPYRIGHT

Unless otherwise indicated, copyright in all works and subject matter other than works (including layout) on this Site are owned by Medina Lifestyle.

ORDERS

If you make an order it is deemed and constitutes an offer by you to purchase the quantity of products or services for the price (including the delivery and other charges) specified by Cloth administration at the time you place your order. We reserve the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this Cloth Site and Cloth Outlets or an error in your order.

Prices of products and services and delivery and other charges displayed on this Cloth Site are current at the time of issue but may change at any time and are subject to availability. The availability of products may change from time to time.

RETURNS

Customer Satisfaction

Our very best efforts go in providing our customers with detailed and accurate descriptions of the Products offered for purchase on www.clothbymedina.com and your pleasure at receiving your order is our priority.
Please read the following policy regarding returns and exchanges carefully.
If you are in anyway unsure, please email us at infobiz@clothbymedina.com We will accept returns or exchange in the following circumstances:

  • The item is not as it was described on www.clothbymedina.com
  • The Item is damaged or faulty. You must not sign and accept delivery of any package that is visibly damaged in a way that may suggest that the contents may have been damaged in transit.
  • You have contacted us by email within 5 working days of receiving the Item.
  • The products and its original packaging are in new, unused, pristine and unmarked condition.

Cloth management is not responsible for any returning product that has been used by the purchaser. We do not sell or ship damaged items. All of our items are handmade or hand finished and may have imperfections. This will be described in the Item description and will not constitute a case for returning the piece. If you consider an item flawed or faulty upon delivery, please contact us immediately.

We will not accept returns or exchange in the following circumstances:

  • You have ordered the wrong size or color
  • You change your mind
  • Products are as described in the item description

Exchange Process

If you wish to obtain a refund or exchange please email details to infobiz@clothbymedina.com

  • Provide the reason for your return and contact details to enable us to discuss the return with you and provide you with information on the return. Items must be packaged to prevent damage on the return voyage. Shipping and wrapping costs are non-refundable. Cloth will have the faulty product returned and replaced at no extra charge within the time frame as mention above.

PRIVACY TERMS

In using the website, you may give us personal information in which you have certain rights. Cloth has the responsibility not to use your valuable information to sell or abuse to other parties.

PAYMENT AND SECURITY

Buying and paying for an Item

Payment security is a high priority for us and our customers.

PayPal provides a secure payment gateway and does not store your credit card details online. The customer will pay the
purchase price specified on the website at the time of purchase and any associated shipping and insurance charges based on the shipping options selected.
All amounts are stated in Indonesia Rupiah.

All orders must be paid in advance (we treat every order as pro-forma invoice). Items will not be shipped until full payment has been made and cleared.

PAYPAL

Online payment security

We use PayPal and the PayPal website for all of our payment transactions. You’re protected from checkout to delivery.
PayPal spots problems before they happen with the latest anti-fraud technology, and if something goes wrong with your order,
your eligible transactions are fully reimbursed. With PayPal your financial information is never given away and
remains protected on their state of the art Fraud prevention security site. We also do everything in our
power to protect user information off-line.

All purchases through PayPal are subject to a 4% PayPal charge (items only).

For further information about PayPal security please visit

Https://www.paypal.com