Trading Terms and Conditions

1. Introduction

Welcome to Cloth By Medina. These Trading Terms and Conditions ("Terms") govern all sales, purchases, and transactions between Cloth By Medina ("we," "our," or "us") and our customers or partners ("you" or "your"). By engaging in business with us, you agree to abide by these Terms.

Cloth by Medina upholds the highest standards of quality and craftsmanship. Every product embodies our values of sustainability, ethical sourcing, and timeless design. Imperfections may be present as part of the artisanal process and are considered a signature of authenticity.

2. Orders & Acceptance

All orders are subject to acceptance and availability.
Once an order is confirmed, changes or cancellations can only be made within 48 hours of confirmation.
Large volume or bespoke orders may require additional lead time and are subject to separate agreements.

3. Pricing

Prices are listed in Indonesian Rupiah (IDR) and are subject to change without prior notice.
For wholesale and trade customers, eligibility for trade pricing requires meeting our minimum order value and quantity.
Any discounts applied to the original order are conditional upon the client fulfilling the full quantity and value as stated in the confirmed invoice.
Suppose the client fails to take delivery of all goods as per the original invoice. In that case, Cloth By Medina reserves the right to recalculate or revoke any nominal discount applied, subject to prior written notice to the client and mutual agreement on the revised pricing.
Additional discounts or arrangements may be negotiated separately and must be confirmed in writing.

4. Payment Terms

A 50% deposit is required to confirm all custom or wholesale orders. The remaining balance is due before delivery.
Final payment of the remaining balance must be settled within six (6) working days from the date of issuance of the final shipping invoice.
Cloth By Medina is under no obligation to store completed goods beyond thirty (30) calendar days from the date of the final shipping invoice. After this period, storage fees may be applicable, or the goods may be subject to cancellation at our discretion.
Failure to settle the remaining balance within thirty (30) calendar days of the final shipping invoice will result in forfeiture of the deposit paid. The vendor reserves the right to dispose of or resell the goods without further notice or liability to the customer.
Payments can be made via bank transfer, credit card, or other approved methods.

5. Delivery & Shipping

We take great care in packing your goods to ensure safe delivery.
Delivery timelines vary depending on the size and nature of your order. Estimated lead times will be communicated at the time of purchase.
All goods must be collected or arranged for shipping within fifteen (15) calendar days from the date of the final shipping invoice.
If goods remain uncollected or shipping arrangements are not finalized within this period, storage fees of 1% of the total invoiced goods / per day will apply, commencing on the thirty-first (31st) day.
The vendor is not liable for any damage, loss, or deterioration of goods held in storage beyond the initial thirty (30) days.
We are not responsible for delays caused by third-party logistics providers or customs clearance.

6. Returns & Exchanges

We take pride in our craftsmanship. However, if you receive an item that is defective due to a production fault, we will replace or exchange it within 5 working days of receipt.
Returned items must be in their original condition with tags and packaging intact.
Custom-made or sale items are non-returnable and non-refundable.
For more details, please refer to our Return & Exchange Policy.

7. Consumer Protection

We comply with the Indonesian Consumer Protection Law (UU Perlindungan Konsumen) and ensure fair treatment in every transaction. Our commitment to excellence means that each product meets rigorous quality control standards, though slight variations reflect the handcrafted nature of our work.

8. Intellectual Property

All designs, images, branding, and content remain the intellectual property of Cloth By Medina and may not be reproduced or used without written permission.

9. Liability

We shall not be liable for indirect or consequential damages arising from the use of our products.
Our liability in connection with any product shall not exceed the purchase price of that product.

10. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any disputes arising shall be resolved through amicable discussions or, if necessary, through the Indonesian legal system.

11. Contact Information

For any questions or clarifications regarding these Terms, please contact us at:
Email: clothinfobiz@clothbymedina.com
WA Text Only: +62 8180-549-5568
Address: Jalan Raya Andong, Peliatan, Bali, 80571, Indonesia.

We thank you for supporting Cloth By Medina’s vision of sustainable, ethical, and exquisite craftsmanship. Your trust allows us to continue nurturing the heritage of Indonesian artisanship.