Returns & Exchanges

Returns

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, you may return the item in its original, unused condition within 2 days of receiving it.

“New and unused” means the item must be in its original condition, unworn, unwashed, unsoiled, and with all original tags attached. We are unable to accept returns for items that don’t meet these requirements.

Please note:

Items marked as sale are final and non-returnable.
Return shipping costs are the responsibility of the customer.

If approved, a replacement will be issued within 48 hours, subject to product availability.

Exchanges

Wish to exchange your item for something else? No problem!
To initiate an exchange, please notify us within 2 days of receiving your order and let us know which item you’d like instead.

We will reserve your requested item while we wait for the return.
Exchanges will be processed once we’ve received the original item in unused, unwashed condition with tags intact.

All postage costs for exchanges are the responsibility of the customer.

Damaged or Faulty Items

Each order goes through a thorough quality check and is carefully packed. However, if your order arrives damaged or faulty, please contact us right away.

Kindly send us photos of the affected item, and we’ll be happy to replace it.
All shipping costs for faulty returns will be covered by Cloth by Medina.

Color Variation & Natural Material Notice

While we do our best to ensure product images reflect accurate colors, please understand that variations in screen settings may cause slight color discrepancies.

Additionally, many of our items are made from natural fibers and hand-dyed fabrics, which may feature minor imperfections—a signature of their artisanal charm, not flaws.

We encourage you to review this policy carefully before placing your order, as it reflects our commitment to quality and transparency.

Our Contact & Return Address:

Cloth by Medina
Jalan Raya Andong, Peliatan
Ubud Gianyar, 80571,
Bali – Indonesia

📧 clothinfobiz@gmail.com
📱 WhatsApp: +62 822 3708 7125