Terms & Conditions

Payments & Shipping

Placing Your Order – International Shipping

When requesting a quotation, no upfront payment is required. To calculate accurate shipping costs—whether by sea or air—a complete delivery address is necessary.

Orders can be submitted securely at any time through our website and payments can be made via PayPal or Bank Transfer.

For assistance, feel free to reach us at
clothinfobiz@gmail.com or via
WhatsApp: +62 822 3708 7125.

Delivery Within Indonesia

Orders are typically processed within 24–48 hours, and delivery is expected within 7 business days. You’ll be able to choose your preferred local courier during checkout.

Please note: While we aim for timely delivery, Cloth by Medina is not liable for delays caused by courier services.

Delivery Within Bali

Orders within the Bali area are usually handled on the same day or within 24 hours, depending on stock availability.

We’re happy to help arrange delivery through GOCAR or GOSEND, with delivery fees quoted in advance. Courier payments are made directly to the driver upon delivery.

International Delivery

All international orders are processed within 24 hours and will arrive within approximately 14 business days (via air freight) or 3–6 weeks (via sea freight), depending on your location.

We’ll assist you in selecting the most suitable shipping option for your order—either by DHL Express (air freight) or a trusted Cargo partner (sea freight)—based on destination, order size, and product dimensions.

Customs & Import Taxes

Each country has its own import regulations and duties. Cloth by Medina does not control or cover these charges, and we cannot provide exact estimates for customs fees, as they vary widely.

It is the buyer’s responsibility to be aware of and comply with their country’s import policies, taxes, and customs charges. We recommend checking with your local customs office or using a service like www.dutycalculator.com for estimates prior to placing an order.

Need Help?

If you have any questions that weren’t covered above, we’d be happy to assist! Please contact us via WhatsApp at +62 822 3708 7125 or email us at clothinfobiz@gmail.com.