Product Exchange Policy

Quality Commitment: Our Promise to Make Things Right

At Cloth by Medina, we hold ourselves to the highest standards of craftsmanship and quality. However, we also understand that no process is ever completely free of imperfection. On rare occasions, a product may slip through our quality checks and reach our customers with a production flaw.

We want to assure our community that we take full responsibility for such incidents. If your item has a clear manufacturing defect that does not meet your expectations, we are committed to resolving the issue promptly and respectfully.

Our Exchange Policy for Production Malfunctions:

• We will gladly exchange any defective item caused by a production malfunction.

• The exchange will be processed within 5 working days after the item has been returned and inspected.

• Please ensure the item is returned in its original packaging with tags still attached.

• This policy applies strictly to defects due to production errors, not to wear, misuse, or natural variation in handcrafted products.

We deeply value your trust and loyalty. Every product we create carries the story of a dedicated artisan, and we stand behind that story with integrity and care.

Thank you for helping us grow stronger by holding us accountable—this is how we continue to improve and honor our shared values.

How to Request an Exchange

If you believe your product qualifies for an exchange due to a manufacturing defect, please follow the steps below:

1. Contact Our Customer Support
   Email us at clothbymedina@gmail.com within 48 hours of receiving your order. Kindly include:

   • Your order number

   • Clear photos of the defect

   • A brief description of the issue

2. Return the Item
   Once approved, please return the item to our designated address. We will provide the shipping instructions via email.

   • Items must be returned in unused condition, with original tags and packaging intact.

3. Processing the Exchange
   After receiving and inspecting the returned product, we will initiate the exchange process.

   • A replacement will be shipped to you within 5 working days, subject to availability.

   • If the item is no longer in stock, we may offer an alternative product or store credit.

A Note on Handcrafted Products

Please remember that many of our items are handcrafted, and slight variations in texture, tone, or weave are part of their natural beauty and authenticity, not defects. We celebrate these subtle differences as part of our ethical, artisan-made process.

Your satisfaction is essential to us. We are grateful for your understanding and continued support as we strive to improve and uphold the values that Cloth by Medina stands for: quality, honesty, and craftsmanship with heart.

Warmly,
The Cloth by Medina Team
Direct WhatsApp Contact:
Cloth Sanur: +62 811-3961-0160
Cloth Ubud: +62 812-2886-7694
Info Bisnis: +62 813-3090-3717