Our Everyday Commitment
Excellence in Customer Service:
At the heart of our brand is a simple but powerful promise: to serve every customer with care, respect, and sincerity. We believe that excellence in customer service is not just a goal, it’s a daily practice, a reflection of our culture, and a commitment that goes beyond words.
A Human-Centered Approach
Every interaction matters. Whether it’s welcoming you to our store, guiding you through our products, or responding to your inquiries, our customer service team brings empathy, patience, and a personal touch to every experience. We see each customer not as a transaction, but as a relationship to nurture and a story to be part of.
Working Toward Communication Excellence
We understand that communication is key to outstanding service. Our front-line team members are proudly multilingual, and while English may not be their first language, they are continually learning, practicing, and improving. With every conversation, they bring warmth, humility, and a genuine desire to help, values that transcend language.
We’ve also invested in internal training, coaching, and feedback systems to support our team's growth in both language proficiency and service skills. We welcome our customers' patience and kindness in return, it makes the journey even more meaningful.
Listening, Learning, and Growing
We take every piece of feedback seriously. Whether it’s a compliment or a concern, your voice helps us evolve. Our goal is to create a seamless, uplifting experience from the moment you connect with us online or in person.
Excellence is not about perfection. It’s about intention, consistency, and a deep-rooted desire to do better every day. That is what we strive for, and that is what we promise you.
From Our Team to You
To every customer who has shared a smile, offered a kind word, or given us a moment of their time, thank you. Your presence inspires us to keep growing and keep giving our best.
Sales After Service
You can reach us through WhatsApp for direct communication. Here are the contact numbers for our showrooms:
• Cloth Sanur: +62 811-3961-0160
• Cloth Ubud: +62 812-2886-7694
• Business Inquiries: +62 813-3090-3717
• Email Inquiries: clothbymedina@gmail.com
Let’s continue building this journey together, one respectful conversation, one heartfelt connection, one excellent experience at a time.
